What We Do

We become your IT department.

Everything your business needs from IT — support, security, productivity, management, and continuity — delivered as one managed service, with predictable monthly billing scoped per user, device, and licence. Transparent and predictable, no surprises.

8+ years in business 50+ businesses managed 5 protection layers, standard

Managed IT

What we handle, so you don't.

Managed IT means you have an entire IT department — without hiring one. We handle everything: helpdesk, monitoring, security, Microsoft 365, backups, and infrastructure. One agreement, one planned monthly cost. We work in the background so problems don't reach your team.

Complete IT Team

  • Helpdesk & IT Support
  • Proactive Monitoring & Management
  • Cyber Security (NIST-aligned)
  • Microsoft 365 Management
  • Business Continuity & Backups

What's Included

Five layers. One complete service.

Every pillar runs in parallel — not optional add-ons, but one integrated managed IT service working for your business around the clock.

IT Support

Real people. Fast responses. Plain English.

The problem
Most IT support is reactive and slow. You raise a ticket, wait hours, get a response that doesn't actually fix anything, and the same issue comes back next week. And your provider charges you for every call.

Our approach
We run unlimited remote helpdesk support for all your users. When something breaks, we're on it — fast. But more importantly, we're working in the background to prevent issues from occurring in the first place. Proactive maintenance, patch management, and environment monitoring mean fewer problems reach your team.

  • Fast response times
  • Unlimited support, no per-ticket billing
  • Proactive maintenance, not just reactive fixes
HelpdeskLIVE

Outlook won't open — need it urgently

On it — we can see the issue from here
09:15 · hbs connect
Fixed. Corrupted profile — resolved remotely ✓
09:21 · hbs connect
1 min Response time
7 min Resolved
∞ No ticket limit

IT Management

Your IT environment, fully monitored and documented.

The problem
Without proper management, IT environments drift. Software goes unpatched, hardware ages unnoticed, and nobody has a clear picture of what's actually running in the business.

Our approach
We run full endpoint monitoring, vulnerability management, asset management, and regular reporting across your entire environment. Every device, every user, every licence — tracked, documented, and kept up to date. You get visibility. We handle the detail.

  • Endpoint & network monitoring 24/7
  • Vulnerability & patch management
  • Full asset tracking and reporting
Environment Overview 24/7
Endpoints monitored 47 / 47 OK
Patch compliance 98% OK
Vulnerabilities open 0 Clear
Open alerts 0 Clear
47 Assets tracked
89 Licences managed

Workplace Productivity

Microsoft 365 Business Premium — deployed and managed properly.

The problem
Most businesses are using a fraction of what Microsoft 365 can do. Licences are wasted, tools aren't configured, and users are working around the technology instead of with it.

Our approach
We deploy and manage Microsoft 365 Business Premium as the foundation of every client environment. Teams, SharePoint, OneDrive, Intune, Defender, Conditional Access — all configured correctly and kept that way. We train your team to actually use the tools, and we manage the environment so it stays secure and productive as your business evolves.

  • Microsoft 365 Business Premium — fully deployed & managed
  • Intune device management & Conditional Access
  • Ongoing management and optimisation
Microsoft 365 Business Premium
MSTeams
EXExchange
SPSharePoint
ODOneDrive
INIntune
DEFDefender
✓ All apps configured
✓ Intune MDM active
✓ MFA enforced

Cyber Security

No compromise. Built around the NIST framework.

The problem
Cyber threats are not a future problem. They're a today problem. Ransomware, phishing, identity attacks — SMEs are targeted precisely because they're assumed to have weak defences.

Our approach
We build every client environment with cybersecurity at the core — not bolted on as an afterthought. Our stack includes Huntress managed EDR and ITDR running 24/7, Harmony email security, DNS filtering, security awareness for your team, and Microsoft environments hardened with Intune, Conditional Access, and MFA. Everything aligned to the NIST framework: identify, protect, detect, respond, recover.

  • Huntress managed EDR & ITDR — 24/7 threat detection
  • Email security, DNS filtering, MFA enforced
  • NIST-aligned architecture, not checkbox compliance
Security Posture NIST
IDENTIFY Asset inventory & risk mapping ✓
PROTECT MFA · Intune · DNS Filter ✓
DETECT Huntress EDR & ITDR 24/7 ✓
RESPOND Automated + SOC escalation ✓
RECOVER DR plan & immutable backups ✓

Business Continuity

When something goes wrong, we already have a plan.

The problem
Most businesses don't think about continuity until they need it. By then it's too late — data is gone, systems are down, and recovery takes days or weeks.

Our approach
We build continuity into every environment from day one. Daily immutable backups, verified and tested regularly. Cloud-first infrastructure so your data isn't tied to a single piece of hardware. Redundant broadband connections. And a documented disaster recovery plan so if the worst happens, we know exactly how to get you back on your feet — fast.

  • Daily immutable backups — verified and tested
  • Cloud-first infrastructure, redundant connectivity
  • Documented disaster recovery plan for every client
Backup & Recovery Status VERIFIED
Last backup Today 03:00 ✓
Backup type Immutable OK
Retention period 90 days Cloud
DR plan status Documented ✓
Daily Backup frequency
<4hr RTO target
Weekly Test cadence

Technology Partners

We don't resell whatever earns the best margin. We've chosen our partners because we've tested them, trust them, and use them ourselves.

More you can lean on us for

Connectivity, projects, strategy, and workshops — supplementary services for clients who need more than day-to-day support.

  • UniFi networks and Wi-Fi 7 access points
  • Business broadband — SIRO, NBI, Open Eir, with 5G failover
  • 3CX and Microsoft Teams Phone, Yealink hardware

One-off engagements with fixed scope and clear outcomes

  • Data migrations and Microsoft 365 rollouts
  • Security audits and vendor reviews
  • IT strategy, roadmaps, and pre-investment due diligence

Hands-on sessions to get more from the tools you already pay for

  • Microsoft 365 walkthroughs and security awareness
  • SharePoint architecture and Power Automate workflows
  • Department-specific deep dives

How We Work

From first conversation to fully handled

A predictable five-step path.

  1. IT Review
  2. Tailored Proposal
  3. Smooth Onboarding
  4. Build & Migrate
  5. Ongoing Partnership

We sit down with you, learn how your business runs, and find exactly where we can help. No commitment, no jargon. If we're not the right fit, we'll say so.

  • On-site or video walk-through of your current setup
  • We map your apps, devices, users, and pain points
  • You leave with an honest read on what good looks like

Transparent Pricing

What does Managed IT cost for your business?

Every client is priced per user, per device, and per licence. No bundled mystery fees.

  • Monthly managed IT fee: approx. €860 – €1,025 /month
  • One-time onboarding project: approx. €1,400 – €3,450

Common questions about Managed IT

What exactly is included in Managed IT?
Every agreement covers IT support, IT management, cybersecurity, Microsoft 365 management, and business continuity. They're delivered as one comprehensive service, with pricing built per user, per device, and per licence. No tiers, no stripped-back packages.

How is pricing structured?
We price transparently — per user, per device, and per licence, so you can see exactly what you're paying for. There are no bundled mystery fees, no per-ticket billing, and no hidden extras. We'll give you an exact breakdown after an IT review.

What does the onboarding project include?
The onboarding project is a one-time fee that covers everything needed to set up your managed IT environment — migrating from your existing provider if you have one, building your Microsoft 365 environment to our cloud-first standard, onboarding your users and devices, and documenting your full environment.

How long does onboarding take?
Onboarding typically takes 1 to 4 weeks. The full build and migration runs 2 to 12 weeks depending on the size and complexity of your environment. We manage the entire process and minimise disruption to your team.

What about out-of-hours support?
Our standard managed IT support runs during business hours, Monday to Friday, 8:30am to 5:00pm. We offer extended and after-hours support arrangements depending on your industry and operating pattern.

What happens to our current systems and data?
Nothing moves without your explicit sign-off. We audit everything first, agree a migration plan, and execute it in stages.

Predictable monthly billing. No surprises.

A 45-minute IT review. We confirm your exact monthly figure, you decide if we're the right fit.